ServiceNow Slumps 7.39% in Three Days as Trading Volume Ranks 36th
1min read On March 28, 2025, servicenow (NOW) experienced a 3.62% decline, marking its third consecutive day of losses, with a total decrease of 7.39% over the past three days. The trading volume for the day was 14.04 billion, ranking 36th in the overall market.
Cognizant has collaborated with ServiceNow to introduce an AI-powered dispute management solution tailored for mid-market banks in North America. This Business Process as a Service (BPaaS) offering is designed to optimize dispute resolution processes and enhance customer satisfaction. The solution addresses key challenges such as fragmented systems, operational inefficiencies, customer dissatisfaction, chargeback losses, and regulatory compliance. It includes features like multi-channel dispute intake, customer sentiment analysis, automated workflows, and Straight-Through Processing.
This partnership represents a strategic expansion for cognizant, targeting the underserved mid-market banking segment. The solution integrates advanced technologies such as generative AI, automated workflows, and sentiment analysis, aiming to reduce manual intervention and lower operational costs. The endorsement from Texas Dow Employees Credit Union (TDECU) validates the partnership's real-world value, suggesting potential cross-selling opportunities in the financial services sector.
Ask Aime: What impact will the new AI-powered dispute management solution by Cognizant for mid-market banks have on ServiceNow's stock performance?
