Citizens Business Bank: A Consistent Performer on Forbes' Best Banks List

Citizens Business Bank (CVBF), a prominent financial institution headquartered in Ontario, California, has once again been recognized by Forbes as one of the best banks in America. The bank's consistent performance and commitment to customer satisfaction have earned it a top-four ranking on the Forbes' annual list for six consecutive years, including being named the "Best Bank in America" for four of those years (2023, 2021, 2020, and 2016). This recognition highlights the bank's financial stability, strong customer satisfaction, and community outreach efforts.

Citizens Business Bank's success can be attributed to several key factors that set it apart from its competitors. Firstly, the bank maintains a strong financial foundation, as evidenced by its consistent profitability and robust capital adequacy ratios. As of December 31, 2024, the bank's Tier 1 Capital Ratio was 16.1%, and its Total Risk-Based Capital Ratio was 14.3%, indicating a solid financial position (CVB Financial Corp. Reports Earnings for the Fourth Quarter and the Year Ended 2024). Additionally, the bank's efficiency ratio was consistently below 47%, demonstrating strong operational efficiency.

The bank's diversified loan portfolio also contributes to its financial stability. As of December 31, 2024, the bank's loan portfolio consisted of $10.2 billion in commercial loans, $3.5 billion in residential loans, and $1.3 billion in consumer loans (CVB Financial Corp. Reports Earnings for the Fourth Quarter and the Year Ended 2024). This diversification helps mitigate risks associated with interest rate fluctuations and market volatility.

Citizens Business Bank's commitment to customer satisfaction is another critical factor in its success. The bank's mobile app was ranked #1 for customer satisfaction, with 97% favorable comments on Android and 93% on iPhone, according to Xtreme Labs. The bank's online and mobile banking services offer features such as custom business alerts, business bill pay, and account management tools, setting it apart from competitors. This focus on customer satisfaction has helped the bank build a loyal customer base and maintain a strong reputation in the industry.

The bank's strategic approach to managing risks, such as interest rates and market volatility, has also contributed to its long-term success. The bank maintains a robust risk management infrastructure, which includes a dedicated risk management team and comprehensive risk management processes. This infrastructure helps the bank identify, assess, and mitigate various risks, ensuring that it is well-positioned to navigate challenging market conditions.

In conclusion, Citizens Business Bank's consistent recognition on the Forbes list of best banks in America reflects its financial stability, strong customer satisfaction, and community outreach efforts. The bank's commitment to understanding and serving the unique needs of its customers, combined with its strong financial foundation and strategic risk management approach, has contributed to its long-term success and consistent recognition on the Forbes list. As the bank continues to focus on these key factors, it is well-positioned to maintain its status as one of the top-performing banks in the nation.